Delete your account and data

What happens after your request

We verify that you control the account before deleting it. If you used a private relay address or can no longer use your sign-in address, tell us which sign-in method you used so we can help verify the request. We will respond with any necessary verification steps and confirm when deletion is complete. This request does not require a purchase or access to a paid plan.

Account deletion removes your account identity, sign-in sessions, synced setup answers, cloud journal and illustrations, and associated Dreamlimen AI service records such as stored illustration copies, trial records, Gestalt session records (including start and last-metered times, and expiry times in earlier app versions) and retry request records, age confirmations and linked AI content reports. Deletion also ends access to an active Gestalt session. We also address associated data held by our service providers where applicable.

If you have a Google Play subscription, manage or cancel it in Google Play. A canceled subscription can remain active until its expiry date. Dreamlimen’s automatic account-deletion flow waits until Google confirms that the subscription has ended; it also cannot finish while a purchase is pending, paused, on hold or in a grace period. You can email office@dreamlimen.com now to initiate your deletion request and get help with these steps. Uninstalling the app does not cancel a subscription.

Delete from inside the app

Open Settings → Account & backup, sign in if needed, choose Delete account, and confirm. You may be asked to sign in again or enter your account password. If the connected service cannot finish cleanup, the app explains the problem; you can use the email request above instead.

Deleting an account is permanent. Export any journal you want to keep before removing it. Deleting the cloud account leaves local journals on your devices in place; remove those separately in Settings → Journal & privacy → Delete saved journal.

Keep your account and delete journal data

In Settings → Account & backup, choose Delete cloud journal to remove the saved cloud journal and its illustrations while keeping your account. This pauses automatic backup. Your local journal and account setup answers remain.

You can also email office@dreamlimen.com with the subject “Delete my Dreamlimen data” and specify what you want removed. Tell us if you also want generated illustration copies removed from the connected AI service.

Copies and limited retention

Deletion removes the account and its live journal data. Recovery copies held separately by Neon and Railway, including manual backups, may remain after live data is deleted. Contact us for the retention and deletion details that apply to your request. Some support or security records may need limited retention to complete your request, prevent abuse, resolve disputes or meet legal obligations. We explain an applicable exception and its expected duration when responding.

Signing out or deleting an account revokes its service-access credentials. Signed-in installation records currently have no automatic expiry, including after account deletion. These records contain a credential hash, installation label, timestamps, and one-way hashes of the account and installation IDs, kept for request accounting; they do not contain dream text, conversation text or audio. A credential becoming invalid does not remove these records.

For free weekly Gestalt time, a used-time counter and any claim marker remain temporarily, keyed by a one-way hash of the account ID and the UTC week, so deleting and reconnecting the same account cannot refill that week’s allowance. These hashed records contain no dream text, conversation text or audio. They become eligible for removal at the Monday 00:00 UTC reset and are pruned on the next allowance check or session-start request; they may remain until that request occurs. Session identifiers, start and last-metered times, expiry times used by earlier app versions, and retry request identifiers are removed when account deletion finishes.

Once deletion finishes, Dreamlimen removes raw Google Play purchase tokens, purchase records and the account reference. We retain one-way hashes of those tokens without the account identity to prevent a deleted purchase being reused; these records currently have no automatic expiry. Notification identifiers remain for deduplication. Deleting Dreamlimen data does not remove Google’s own purchase or payment records.

External AI providers may retain content already processed under their policies. We cannot remove copies you exported, journals remaining on another device, or information from your Google or Apple account. See the App Privacy Policy for the data handled by each feature and provider.

Optional app measurement data

Turn off Ad measurement in Dreamlimen Settings to stop new app measurement. On iPhone, you can also withdraw Dreamlimen’s tracking permission in device settings. Opting out, uninstalling the app, or deleting your Dreamlimen account does not automatically erase data already received by AppsFlyer or the Android installation signal shared with Google Ads.

To request deletion of measurement data, email office@dreamlimen.com with the subject “Delete my Dreamlimen measurement data.” This request is available to guests as well as account holders. We will explain which provider holds the data and what is needed to locate it. The measurement does not include your Dreamlimen account ID or email, so an account email alone may not locate the records. Do not send your dream, journal, recording, or password.